Refund policy

Return and Refund Policy

At Velmuora, customer satisfaction is very important to us.

We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact us at Support@Velmuora.com with your order number and the reason for the return.

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days.

Please note that shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging so we can review the issue and provide a suitable solution.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or final sale reasons. These items will be clearly marked as final sale when applicable.

Exchanges

If you need to exchange an item, please contact us first at Support@Velmuora.com so we can assist you with the next steps.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Contact Information

Velmuora
Glorex LLC
1207 Delaware Ave 3096
Wilmington, DE 19806
United States

Email: Support@Velmuora.com
Phone: +1 213 315 2986